RSR has processes in place to ensure the sharing of intelligence information with our clients.
We value the importance in developing long-term relationships with clients. This clearly defined communication channel enables the provision of a higher volume and more accurate flow of information.
Retention of staff is also an area of importance. We have high levels of retention. Over 70% of our team have been with the business for 3 years or more.
We are able to achieve this by offering a progressive working environment with flexible working conditions. In addition we offer highly competitive terms, ongoing internal and industry arranged training, structured quarterly appraisals and genuine career opportunities.
Each consultant within RSR is assigned specific clients to account manage. This is based on experience within the specific market and any industry experience as a practitioner.
Each client is provided with 24/7 contact details for this Account Manager and the consultant ensures that regular communication is maintained in order to ensure a full understanding of the requirements and a delivery of a professional service.
It is imperative that RSR maintains a high level of business intelligence and by doing this we are able to understanding market changes.
All intelligence gathered is stored on the RSR's secure database. Our internal database systems are bespoke to ensure a range of information can be stored and used for reporting on management and service delivery. All candidate and client profiles have detailed note systems allowing consultants and the recruitment team to keep track on assignments, candidate activity and performance related information.
RSR hold weekly internal meetings with client and industry intelligence being the primary focus. As a result this information is then fed back to each client where appropriate.