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Structure of your teams and how they interface with the client

Team Structure

Our team structure is designed to fully streamline the recruitment process and deliver results for our client base. Our team is divided into different roles, each being responsible for different aspects of the recruitment process.

Recruitment Consultants

Each client is assigned a dedicated Account Manager who is available 24/7.This consultant will be the day to day contact for the relevant client contact and will be responsible for the following areas:

  • Obtaining a full understanding of the industry, organization and individual requirements of each position
  • Submission of suitable candidates matching the client's requirements.
  • Providing advice and guidance to both candidates and clients concerning the role, organisation and industry.
  • Maintain an agreed level of communication between the client and RSR
  • Oversee that all administrative requirements are carried out such as vetting / security form completion and reference checks for each candidate supplied.

Recruitment Officers:

All RSR Recruitment Officers have at least 1 year's experience of sourcing, vetting and recruiting a broad range of crime, regulatory compliance and offender management roles including both rapid response and high volume projects.

The sourcing of high quality, suitably skilled and experienced candidates to service the requirements of each client is an ongoing process, and we invest heavily in resources to ensure we meet those requirements quickly and consistently.

Recruitment Officers are responsible for maintaining, replenishing and managing the RSR candidate database. This includes dealing with all new registrations, telephone and in-person vetting and security checks and issuing of contracts. It also includes working closely with the account manager and consultants on sourcing candidates through online and print media, networking and interrogating our internal database whose role is to provide administrative support including internal and external advertising, obtaining necessary references and right to work documentation.

Each team is managed by a Recruitment Manager who is responsible for the level of contact with the relevant client contact and presenting our Service Level Agreement. The Recruitment Manager will also be responsible for dealing with contractual issues.

For any escalation issues concerning serious complaints or accounts queries the details of the Managing Director of the RSR and the Financial Director are made available.

How we interface with the client:

Our Account Managers use different methods to maintain regular contact with the client. The client agrees this method and level of interaction on the outset of the contract. Typical methods used are:

Meetings

We would welcome face-to-face meetings with the client. This would be arranged on the outset of the contract to discuss the requirements and our Service Level Agreement as well as agreed regular intervals throughout our supply.

Telephone communication

Once assigned a dedicated Recruitment Officer to act as the Account Manager, a direct contact telephone number will be supplied. This Account Manager can be contacted 24/7.

E-Mail and electronic communication.

This will be used to clarify the client's exact requirements concerning job and person specification, start dates, salary and pay rate details, interviews, offers and regular feedback. This information may be provided by e-mail or through an online portal.

Our accreditations:

REC Reg No - 2009/541
ISO Accreditation
Certificate Number 11960
ISO 9001:2008
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